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LEADER 01219nam 22003614a 4500

001 ocm51655487;

003 OCoLC;

005 20141212170613.0;

008 030210s2003 ne a b 001 0 eng ;

010 a| 2003043821;

020 a| 155558277X;

035 a| (Sirsi) o51655487;

035 a| (OCoLC)51655487;

040 a| DLCc| DLCd| C#Pd| UtOrBLW;

042 a| pcc;

049 a| EREE;

050 00 a| HE8788b| .S53 2003;

082 00 a| 658.8/122| 21;

100 1 a| Sharp, Duane E.=| ^A522906;

245 10 a| Call Center operation :b| design, operation, and maintenance /c| Duane E. Sharp.;

300 a| xiii, 303 pages :b| illustrations ;c| 24 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references (p. 283-285) and index.;

650 0 a| Call centersx| Management.=| ^A1236143;

994 a| X0b| ERE;

910 a| PromptCat;

980 a| 2003-05-28b| 39.95d| 2.66e| 37.95f| 211779;

596 a| 1;

998 a| 909883;

999 a| HE8788 .S53 2003w| LCc| 1i| 30372011494959d| 5/6/2009e| 10/5/2007f| 3/24/2009g| 1l| JGESm| JOYNERn| 2p| $37.95r| Ys| Yt| JGESBKu| 6/18/2003x| BOOKz| JSTACKSo| .STAFF. 0;

Call Center operation : design, operation, and maintenance / Duane E. Sharp.

Author/creator	Sharp, Duane E.
Format	Book
Publication Info	Amsterdam ; Boston : Digital Press, ©2003.
Description	xiii, 303 pages : illustrations ; 24 cm
Subjects	Call centers--Management.

Bibliography note	Includes bibliographical references (p. 283-285) and index.
LCCN	2003043821
ISBN	155558277X

Call Center operation : design, operation, and maintenance / Duane E. Sharp.

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