Check-in, check-out : managing hotel operations / Gary K. Vallen, Jerome J. Vallen.
| Author/creator | Vallen, Gary K. |
| Other author | Vallen, Jerome J. |
| Format | Book |
| Edition | 7th ed. |
| Publication Info | Upper Saddle River, N.J. : Prentice Hall, ©2005. |
| Description | xx, 636 pages : illustrations (some color) ; 26 cm |
| Supplemental Content | Table of contents |
| Subjects |
| Contents | The Hotel Industry -- The Traditional Hotel Industry -- The Modern Hotel Industry -- The Structure of the Hotel Industry -- Global Reservation Technologies -- Individual and Group Reservations -- Forecasting Availability and Overbooking -- Managing Guest Services -- The Guest Arrival Process -- Setting the Room Rate -- Billing the Guest Folio -- Cash Transactions -- Credit and the City Ledger -- The Night Audit -- Technology and the hotel industry. |
| Bibliography note | Includes bibliographical references (p. 615-618) and index. |
| LCCN | 2004000991 |
| ISBN | 0131126822 |