The price of government : getting the results we need in an age of permanent fiscal crisis / David Osborne and Peter Hutchinson.
| Author/creator | Osborne, David, 1951- |
| Other author | Hutchinson, Peter, 1949- |
| Format | Book |
| Publication Info | New York : Basic Books, ©2004. |
| Description | xiv, 370 pages : illustrations ; 24 cm |
| Supplemental Content | Table of contents |
| Subjects |
| Contents | Getting a grip on the problem -- Setting the price of government -- Setting the priorities of government : buying results that citizens value (at the price they are willing to pay) -- Strategic reviews : divesting to invest -- Consolidation : smart mergers -- Rightsizing : the right work, the right way, with the right staff -- Buying services competitively -- Rewarding performance, not good intentions -- Smarter customer service : putting customers in the driver's seat -- Don't buy mistrust--eliminate it -- Using flexibility to get accountability -- Make administrative systems allies, not enemies -- Smarter work processes : tools from industry -- Leading the transformation and managing the politics. |
| Bibliography note | Includes bibliographical references (p. 337-360) and index. |
| LCCN | 2004000540 |
| ISBN | 0465053637 (alk. paper) |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Joyner | General Stacks | HJ275 .O83 2004 | ✔ Available | Place Hold |