The price of government : getting the results we need in an age of permanent fiscal crisis / David Osborne and Peter Hutchinson.

Author/creator Osborne, David, 1951-
Other author Hutchinson, Peter, 1949-
Format Book
Publication InfoNew York : Basic Books, ©2004.
Descriptionxiv, 370 pages : illustrations ; 24 cm
Supplemental ContentTable of contents
Subjects

Contents Getting a grip on the problem -- Setting the price of government -- Setting the priorities of government : buying results that citizens value (at the price they are willing to pay) -- Strategic reviews : divesting to invest -- Consolidation : smart mergers -- Rightsizing : the right work, the right way, with the right staff -- Buying services competitively -- Rewarding performance, not good intentions -- Smarter customer service : putting customers in the driver's seat -- Don't buy mistrust--eliminate it -- Using flexibility to get accountability -- Make administrative systems allies, not enemies -- Smarter work processes : tools from industry -- Leading the transformation and managing the politics.
Bibliography noteIncludes bibliographical references (p. 337-360) and index.
LCCN 2004000540
ISBN0465053637 (alk. paper)

Availability

Library Location Call Number Status Item Actions
Joyner General Stacks HJ275 .O83 2004 ✔ Available Place Hold