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003 OCoLC;

005 20141212181041.0;

008 040115s2004 ne a b 001 0 eng ;

010 a| 2004001073;

015 a| GBA4X89122| bnb;

016 7 a| 0083860882| Uk;

020 a| 0750676841 (alk. paper);

035 a| (Sirsi) o54479836;

035 a| (OCoLC)54479836;

040 a| DLCc| DLCd| UKMd| UtOrBLW;

042 a| pcc;

049 a| EREE;

050 00 a| HE8788b| .B88 2004;

082 00 a| 658.8/122| 22;

100 1 a| Butler, David L.q| (David Lawrence)=| ^A589540;

245 10 a| Bottom-line call center management :b| creating a culture of accountability and excellent customer service /c| David L. Butler.;

300 a| xxi, 179 pages :b| illustrations ;c| 23 cm.;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

490 1 a| Improving human performance series;

504 a| Includes bibliographical references and index.;

650 0 a| Call centersx| Management.=| ^A1236143;

830 0 a| Improving human performance series.=| ^A398550;

856 42 3| Publisher descriptionu| http://www.loc.gov/catdir/description/els051/2004001073.html;

856 41 3| Table of contentsu| http://www.loc.gov/catdir/toc/ecip0415/2004001073.html;

994 a| X0b| ERE;

596 a| 1;

998 a| 984569;

999 a| HE8788 .B88 2004w| LCc| 1i| 30372013293896d| 5/6/2009f| 3/24/2009g| 1l| JGESm| JOYNERp| $33.20r| Ys| Yt| JGESBKu| 1/12/2005x| BOOKz| JSTACKSo| .STAFF. 0;

Bottom-line call center management : creating a culture of accountability and excellent customer service / David L. Butler.

Author/creator	Butler, David L.
Format	Book
Publication Info	Amsterdam ; Boston : Elsevier Butterworth-Heinemann, ©2004.
Description	xxi, 179 pages : illustrations ; 23 cm.
Supplemental Content	Publisher description
Supplemental Content	Table of contents
Subjects	Call centers--Management.

Series	Improving human performance series Improving human performance series. ^A398550
Bibliography note	Includes bibliographical references and index.
LCCN	2004001073
ISBN	0750676841 (alk. paper)

Bottom-line call center management : creating a culture of accountability and excellent customer service / David L. Butler.

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